This tenet and our core values of People, Integrity, Total Customer Focus and Continuous Improvement underpin everything we do and strive for.
Our commitment and dedication to our vision and values has seen the business thrive and our reputation flourish.
Since our inception in 1868, our unique approach and commitment to delivering the superior service clients expect, has resulted in unprecedented levels of repeat and negotiated work.
We define superior service as firstly understanding our client's actual requirements and expectations, working with them, and striving to complete their project with zero defects on time and to budget. We want the whole experience to be enjoyable and memorable for all our clients.
Our culture of dignity, respect and open communication will ensure our people are both stimulated and rewarded for their efforts. Our ongoing commitment and investment in staff training and development means that everyone feels valued, and has the opportunity to realise their full potential. We have the right people doing the right job.
We will always deliver on our promises, and will conduct our business in an open, ethical and sincere manner. We will not compromise our defining principles either individually or collectively, and fully recognise our Corporate Social Responsibility to both the individual and the environment we live in.
We will listen to and understand our customer's aspirations and challenges, to provide a "can do" solution driven and tailored approach to the issues and difficulties faced by them.
By focusing on our customers, we can guarantee a quality of product, a level of service and a total customer experience which is at all times unrivalled in the market place.
We will strive for exceptional performance by encouraging teamwork, creativity and innovation at all levels. By constantly pushing back the barriers of recognised convention, we will enable the delivery of optimum outcomes for all.